Preparing your self-service content for the holidays is a critical task. Not only for the human experience, but also because AI agents rely on this content to provide accurate and efficient support. This especially rings true as the holiday season brings a unique surge in urgent & time-sensitive needs from your customers.

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Well-crafted workflows allow CX organizations to proactively manage the chaos of peak season, giving them the immediate power to deflect massive ticket volume and guarantee that urgent, high-value customer issues are instantly prioritized for human agents.

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The true power of AI and workflows is unlocked by data. Well-integrated apps eliminate data silos, secure your external systems from peak-season failure, and are the essential foundation for delivering personalized, high-speed customer experiences.

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The key to surviving holiday volume without sacrificing customer satisfaction is smart automation. When deployed strategically, AI shifts from being a complex feature to an essential capacity multiplier for your entire support organization.
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